The Autoimmune Therapist Terms and Conditions
1. These terms 1.1 What these terms cover. These are the terms and conditions on which we supply personal development courses which include pre-recorded webinars, worksheets, live workshops, email support and a private Facebook group (the Services) to you.
1.2 Why you should read them. Please read these terms carefully (especially clause 9 and clause 13) before you submit your order to us. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Important Disclaimer. The Services are provided by Bianca Clarke trading as The Autoimmune Therapist in her role as a certified coach and educator. While Bianca is also a qualified psychotherapist, she is not acting in that capacity in this program. No therapeutic relationship is formed, and no duty of care is owed to you as a psychotherapy client. The Services are not a substitute for therapy, counselling, or medical treatment. If you are experiencing significant emotional distress or are in crisis, you are strongly advised to seek support from your GP, a qualified therapist, or an appropriate crisis service.
2. Information about us and how to contact us 2.1 Who we are. We are Bianca Clarke trading as The Autoimmune Therapist. Our business address is 17 Durham Road, Feltham, Middlesex, TW14 0AG.
2.2 How to contact us. You can contact us by writing to us at info@biancaclarke.com or by post at the above address.
2.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails. Unless otherwise stated in these terms, “webinar” means a pre-recorded workshop or a live workshop.
3. Our contract with you 3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Services. This might be because a course is fully booked, because of unexpected limits on our ability to deliver the Services which we could not reasonably plan for or because we have identified an error in the price or description of the Services.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Our Services are available worldwide. Our Services are available worldwide. If you are located outside of the UK, it is your responsibility to ensure that the Services comply with the local laws that apply in your country.
3.5 When we will provide the Services. The pre-recorded webinars and worksheets will be made available to you when we accept your order. The live workshops will be provided on the dates specified, subject to change in accordance with clause 4.2.
4. Our rights to make changes 4.1 Minor changes to the Services. We may change the Services: (a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements.
4.2 Other Changes to the Services. It may be necessary for us to make changes to the date and time of a live workshop due to the unavailability of the presenter as a result of ill health or other reasons outside of our control. If this occurs we will notify you and rearrange the live workshop to an alternative date and time.
5. Your obligations 5.1 You must keep your log in details secure. In order to participate fully in the Services and be able to access the pre-recorded webinars and handouts which form part of the course you must register for a personal account on our website. You must treat your user name and password as confidential. You must not disclose them to any third party.
5.2 What we will do if we think you’ve not complied with these terms. We have the right to disable any user name or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.
5.3 What you must do if you think someone knows your log in details. If you know or suspect that anyone other than you knows your user name or password, you must promptly notify us at info@biancaclarke.com.
5.4 Your responsibility for your computer equipment. You are responsible for configuring your information technology, computer programmes and software to access our Services. You should use your own virus protection software.
5.5 Personal use only. We only supply the Services for personal private use. You may not use the Services for commercial, business or re-sale purpose without obtaining a prior, written licence from us and paying the appropriate licence fee.
Intellectual Property Rights 6.1 The Services and materials provided to you (including videos, handouts, and all written content) are protected by copyright and other intellectual property rights.
6.2 You may access and use the materials solely for your personal, non-commercial use. You may not copy, share, distribute, or reproduce any part of the Services without our prior written consent.
7. Our responsibility for loss or damage suffered by you 7.1 We are not responsible for any loss or damage that is not foreseeable or that arises from your failure to follow instructions or advice provided in the Services.
7.2 Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
8. Your rights to end the contract 8.1 You may cancel your purchase within 14 days of booking if you have not yet accessed any digital content, live sessions, or course materials. Once content is accessed, your right to a refund is waived under UK digital goods consumer law.
8.2 If you are eligible for a refund, we will refund you using the same method of payment used to make the purchase within 14 days.
9. Ensuring a safe space 9.1 We are committed to providing an inclusive, respectful learning environment. You agree to: (a) acknowledge that the Services are not therapy and are not intended to be a substitute for mental health treatment. While the course leader, Bianca Clarke, is a qualified psychotherapist, she is offering this program in her role as a coach and educator only. No therapeutic relationship is being formed, and no duty of care is owed to you as a psychotherapy client. (b) engage in a respectful, non-judgmental way within group spaces; (c) not share the personal stories of others outside the group.
9.2 We reserve the right to remove you from any group (including Facebook or Zoom sessions) without refund if your behaviour is inappropriate or breaches these terms.
10. Technical difficulties 10.1 We are not responsible for technical issues experienced on your end (e.g. poor Wi-Fi, incompatible devices, or inability to access platforms such as Facebook or Zoom).
10.2 If there are technical issues on our end that prevent delivery of a session, we will reschedule or provide an alternative.
11. Our rights to end the contract 11.1 We may end the contract at any time if: (a) you breach these terms; (b) you engage in conduct that is harmful or disruptive to other participants or to us.
12. How we may use your personal information 12.1 We will use the personal information you provide to us: (a) to supply the Services to you; (b) to process your payment; and (c) if you agreed to this during the order process, to inform you about similar products or services.
12.2 We will not give your personal data to any third party unless the law requires us to do so.
13. Other important terms 13.1 We may transfer our rights and obligations under these terms to another organisation.
13.2 You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
13.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4 If a court finds part of this contract illegal, the rest will continue in force.
13.5 Even if we delay in enforcing this contract, we can still enforce it later.
13.6 These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.
Schedule 1 Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To:
YOUR COMPANY NAME
[ADDRESS]
[EMAIL ADDRESS]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service or digital content [*],
Ordered on [*]/delivered on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate


© Crown copyright 2013.


Privacy Policy

This Privacy Policy explains how we collect, use, and store your personal information when you access coaching services, online courses, or digital products from Bianca Clarke trading as The Autoimmune Therapist.

1. Who we are
We are committed to protecting your privacy. When we say “we,” “us,” or “our,” we mean Bianca Clarke trading as The Autoimmune Therapist. You can contact us at info@biancaclarke.com.

2. What we collect
We collect:

Your name and email address when you sign up for a course or join our mailing list

Your billing and payment information when you make a purchase

Information you share during coaching/course participation (e.g., in emails or live group discussions)

3. Why we collect it
We use your information to:

Deliver our services and digital content to you

Communicate with you about your order

Send you occasional updates or relevant offerings (if you’ve opted in)

Fulfil legal or contractual obligations

4. How your data is stored
Your information is stored securely using password-protected systems, and we never sell or share your data with third parties for marketing purposes.

5. Sharing your data
We may share limited information with service providers (like payment processors or email platforms) strictly for delivering our services. We will never share your details with third parties without your consent unless required by law.

6. Your rights
You have the right to:

Access the data we hold about you

Ask us to correct or delete your data

Withdraw your consent at any time

Please email info@biancaclarke.com with any requests or questions about your data.

Refund Policy
We want you to feel confident when joining! Under UK consumer law, you’re entitled to a full refund within 14 days of purchase as long as you haven’t accessed any digital content (like course videos or downloads).

Once you access the materials, the refund period ends — this is standard for digital products. If you’re unsure, feel free to email before purchasing and we’ll happily answer your questions.